GTS Central Europe: One Network, One Region, One-Stop...

GTS Central Europe has an unrivalled footprint within the CEE region and we offer our customers and partners equally unrivalled reach and accessibility within the CEE area, achieved through our extensive international portfolio. Further, as we are one brand, across the entire region you benefit from simplicity, cost-saving and efficiency that is not always achievable if you use multiple suppliers for your solution. If you see the CEE as one region, you should use just one network. GTS. Your one-stop solution.

You Benefit…

You benefit from the seamless region-wide network provided the GTS group (see our Europe wide network map). This is a key point as it allows us to provide unrivalled solutions to our customers from both a technical and a cost point of view. As we are a licensed operator with our own network within 5 countries in the CER (Central Europe Region) we can thus provide point to point connectivity without having to use other operators – this is a vital point as it ensures your solution is simple in its configuration and can be managed and overseen from a single point. Many other operators, even the largest in the world, do not have their own in-country networks within the CER region and thus need to use other operators to provide connectivity (in many cases GTS itself) – this results in more potential points of failure and a solution management structure that must span several operators and network management centres. Of course, the very fact that GTS Group can provide our customers with solutions from within our networks ensures that our customers also benefit financially as there are no needless margins to be added, or incentives etc. to be provided to supplying operators. We are thus very proud of the fact that we are almost unrivalled in our ability to provide you with not only the most robust of solutions but also with the most robust of pricing as well.

Core Values

GTS Central Europe was awarded the “Carrier of the Year” award for 2005 by Capacity Magazine. This award confirms our belief that we are currently the best telecoms supplier in Central Europe. Our core values underpin this success…

Customer satisfaction
The satisfaction of our customers is the top priority for us. Combining perfect service delivery, technical solutions, value-for-money with a customer-oriented approach is second nature to us here at GTS Central Europe. We realised you only get one chance in this life, so we get right, first time, every time.

Complete confidence in service quality and availability
Our customers know they can rely on our high quality and easily available services. These values are guaranteed to each of our customers, both through our excellent service history and in our contracts. Thanks to our state-of-the-art network covering the whole country and our international connectivity covering the region, we are able to connect our customers regardless of where they are or what solutions they may require.

Total Quality
Quality is a word that is over-used, especially in sales and marketing, and it is often used without any clear idea of what it actually means. Here in GTS CE we have a very clear idea of what quality is. To us quality is “Total Quality”. This means that we do not just look to the quality of our solutions but to the quality of your total customer experience:

• Account management
• Customer contact
• Our availability
• Our documentation
• Our telephone skills and communication
• Response times
• Billing

Every interaction we enjoy with our customers is one more chance we have to prove we are the best in the market and we treat every contact with our customers as a precious opportunity – this is total quality and this is GTS.

Flexibility and optimum solutions
We carefully listen to our customers’ requirements and always find an optimum solution for their telecommunications needs.

Innovation
We do not rest on our laurels; rather, we are on a continuous lookout for new possibilities, technologies and innovations which will enable us to provide our customers with better services.

Professional team
Telecommunication services cannot be provided without people. We have spend huge amounts of time ensuring we have the very best people in the market – without them we could not provide or support the very best solutions.