Company vision
Our vision is to be the customer’s natural first choice of modern telecommunications company and to satisfy all of their telecommunications requirements.
Company values
- The customer comes first for us
- We place great store by innovation
- We support a team spirit
- We show mutual respect
- We utilise our resources effectively
Quality control - a clear orientation on the customer
We endeavour to provide our customers with products and services which exceed their expectations and thus to be the customer’s first choice on the telecommunications market. We attempt to create and maintain receptive and innovative relations with our customers, which make us the obvious partner for the resolution of all their telecommunications requirements. We make every effort to offer only the best quality telecommunications services to our customers.
We request of our business partners and suppliers that the goods and services they deliver contribute to the high quality of the services provided to the end customers.
All of our company employees endeavour to attain the maximum quality and to find every opportunity which will lead to their creativity, resourcefulness and initiative being full utilised in order to improve quality. This requires considerable specialist abilities, professionalism and the complete day-to-day commitment of all of our employees.
Improving quality is one of the key areas for our owners and will contribute to increasing the value of the company and their investment in it.
The constant improvement of the quality control management system is an obligation for us, which we keep in mind during all the activities which are undertaken within the company.
Environmental policy
As one of the most important telecommunications companies we are endeavouring to preserve the environment and increase the level of its protection, with the aim of supporting permanently sustainable development.
Protection of the environment has become one of our greatest priorities. All of our employees carry out their activities with increased consideration for the environment, so as to restrict as much as possible any negative impacts their activities might have. We have committed ourselves to making constant improvements in our care for the natural and work environment, especially in the sphere of quality of the atmosphere, land, water and nature as a whole.
We have also undertaken to comply with all legal and other regulations and meet all the demands which are or might be laid upon us, including the constant improvement of the environment and prevention of pollution. We train employees in the sphere of environmental protection and we are expanding awareness of our ecological approach not only amongst employees but also amongst our suppliers, partners and clients.
Philanthropy
Our company wants to provide assistance where it is most needed and does everything with the full involvement of its employees. We organise Christmas charity appeals amongst our employees to support orphanages, and we regularly contribute to the purchase of appliances for overseeing the regular breaching of premature babies. We make contributions to basic schools, orphanages and charities, and offer gifts in the form of computer equipment and cars. We are doing everything to ensure that the world around us becomes a better place.
Customer satisfaction
Ensuring customer satisfaction is the top priority for us. Combining perfect service delivery, technical solutions, value-for-money with a customer-oriented approach is second nature to us here at GTS Central Europe. We realise you only get one chance in this life, so we get it right, first time, every time.
Complete confidence in service quality and availability
Our customers know they can rely on our high quality and easily available services. These values are guaranteed to each of our customers, both through our excellent service history and in our contracts. Thanks to our state-of-the-art network covering the whole country and our international connectivity covering the region, we are able to connect our customers regardless of where they are or what solutions they may require.
Total Quality
Quality is a word that is over-used, especially in sales and marketing, and it is often used without any clear idea of what it actually means. Here in GTS CE we have a very clear idea of what quality is. To us quality is "Total Quality". This means that we do not just strive ensure quality solutions but to deliver a total customer experience:
- Account management
- Customer contact
- Our availability
- Our documentation
- Our telephone skills and communication
- Response times
- Billing
Every interaction we enjoy with our customers is one more chance we have to prove we are the best in the market and we treat every contact with our customers as a precious opportunity - this is total quality and this is GTS.
Flexibility and optimum solutions
We listen carefully to our customers' requirements and always find an optimum solution for their telecommunications needs.
Innovation
We do not rest on our laurels; rather, we are on the continuous lookout for new possibilities, technologies and innovations which will enable us to provide our customers with better services.
Professional team
Telecommunication services cannot be provided without people. We have spent huge amounts of time ensuring we have the very best people in the market - without them we could not provide or support the very best solutions.
