99.91% the continuity and stability of the GTS Telecom communications services in the first half of the year
Bucarest, September 22, 2005
GTS Telecom, the quality leader on the alternative communications service providers in Romania, reports SLA, the stability and availability level of data communications services deployed to clients in the first half of the year at, 99,91%.
For any communications service, stability, or the availability of the communications service is the key parameter for the definition of the Service Level Agreement (SLA). According to international standards and to the regulations in force provided by Romanian National Regulatory Authority for Communications (ANRC), the value of the service availability and stability have to be included in any communications service delivery contract of any communications service provider. According to the specified regulations, service stability and continuity is defined as a percentage of measured uptime, in minutes, of the deployed service, over the calendar month, also in minutes.
The average service availability and stability of the communications services delivered to clients by GTS Telecom in the firs half of 2005 reached 99,91%. In absolute values, the total cumulative downtime, measured in minutes at the customer contractual connection interface, was in the first 2005 half 234,57 minutes.
"Quality and Stability are parameters specified in any GTS Telecom communications solution deployed to clients, no matter the company's dimensions or activity." said Dan Mihãescu, Country Manager GTS Telecom. "Our company reports to every single client, on monthly bases, the SLA level reached by the deployed communications service, and we pay penalties for the SLA failures." added Mihãescu.
