The GTS Telecom Quality for all Communications Services delivered in 2006 was 99.85%
Bucuresti, January 10, 2007
GTS Telecom, the Quality Leader on the alternative telecom market in Romania, reports the average continuity of all the services delivered to customers in 2006 at 99,85%.
Stability is the main parameter used for the definition of the Quality of Service and Service Level Agreement (SLA) in telecommunications market. According to international standards and to the regulations in force provided by Romanian National Regulatory Authority for Communications and Information Technology (ANRCTI), the service availability level, delivered in a time interval, is calculated as the percentage report between the measured uptime of the service (in minutes) and the total number of minutes of the given time interval. Service uptime will be measured at the clients' connection interface.
According to the ANRCTI's Decision nr. 138-2002, the telecom service stability and availability is a commercial parameter that must be included in the service delivery contract, guaranteed and reported to customers periodically.
The average service availability and stability of the communications services GTS Telecom delivered to all customers reached 99,85% level in 2006. In absolute values, the total cumulative downtime minutes, measured at the customer contractual connection interface, was 788 minutes.
"The Quality of Service, defined as Stability and Availability is for GTS Telecom a contractual parameter, which is guaranteed for any deployed service. High quality is the main GTS Telecom differentiation factor on the local market." Saied Dan Mihãescu, Country Manager with GTS Telecom. "At any month's beginning GTS Telecom reports to all its customers the Service Level Agreement (SLA) reached in the previous month. In case we fail to deliver the contractual SLA, we pay penalties to the respective customers." added Mihãescu.
About GTS Telecom
GTS Telecom is part of the GTS Central Europe, the leading alternative communications provider of data, voice and hosting services in Central Europe. The group owns and operates alternative operators in Czech, Hungary, Poland, Romania and Slovakia, and deliver services through partners in Bulgaria, Croatia, Estonia, Latvia, Lithuania, Russia, Ukraine, Slovenia. At the 5-th edition of European Telecom Congress held in Amsterdam in November 2005, GTS Central Europe was awarded "Best Central and Eastern European Wholesale Provider". Positioned as Business Accelerator TM, the company is for the 5-th consecutive year the supplier with the most satisfied customers, 6.4 points on a 7.0 scale.
GTS Telecom operates its own 47.5Gbit/sec fibre-optic cross-border network deployed in Arad and Oradea and interconnected with GTS group infrastructure, and from here with BT Ignite and Sprint Networks.
The national backbone is the 25Gbit/sec MPLS ring. In Bucharest GTS Telecom operates the MPLS metropolitan fibre-optic network of 2.5Gbit/sec and the 5.8GHz radio network covering the entire city.
GTS Telecom owns and operates own DataCenter. Built on top of the 2.5Gbit/sec metropolitan ring, and from here directly to the international cross-border network, the DataCenter is the ideal hosting platform provides maximum security, environmental monitoring systems, and guaranteed redundancy for both IP connectivity and power supply.
About GTS
GTS Central Europe is a leading provider of integrated telecommunications services in Central and Eastern Europe. GTS owns and operates an extensive fiber optic and data center network throughout the region. In the Czech Republic, Hungary, Poland, Romania and Slovakia, the company combines its regional footprint with deep local networks to deliver a broad range of services. From basic voice and data to complex virtual private networks and managed data center services, GTS assembles the latest technology with its extensive network to provide industry-leading customer solutions. Wit a rich operating history of nearly 20 years in CEE, the company is committed to providing service excellence and value to its 30,000 government, carrier and business customers. GTS is owned by a consortium of leading international private equity firms with extensive experience in the communications and technology industries. For more information, please visit us at www.gtsce.com.
